Shipping and Returns
Shipping If you receive a tracking number from us it probably will show invalid on the day you get it. The following day it should show as a valid number. This is because your package is not scanned at the terminal until the evening of the day it was picked up. Click the associated links below to track your packages.
UPS Tracking
FedEx Tracking
DHL Tracking
A signature is require by your delivery driver. You may request delivery without signature. By requesting to have your package delivered without signature or to a location other than your billing address, you agree to release us, the shipper and carrier from any damages and/or theft.
PayPal customers
We ship to your confirmed PayPal address only. We ship to verified buyers only.
Return Policy:
We want you to be 100% satisfied with your purchase. If for any reason you are not satisfied, you may return your product, provided it is in unused condition, in the factory box and packing, and it is within 7 days of your invoice date. All merchandise returned or exchanged will be subject to a 20% restocking fee less the shipping charges. Shipping and handling on return merchandise will not be refunded or covered by us. All returns must have a RA # (return authorization number) from us to be accepted.
Request a RA#
Terms
-Shipping and Handling Fee are non-refundable.
-Return items are all subject to a 20% restocking fee.
-Return or refund can take up to 4 weeks to process.
-Original receipt and Invoice # required for any return and refund.
-All returns must have a RA# (Return Authorization Number) from us to be accepted.
-All items must be in new and resalable condition, including the original box, packaging, and accessories.
-Repair parts are not returnable. All sales on repair parts are final.
-Close outs are sold "as is" and without warranty. All close out sales are final.
Returning your RA
Use sufficient packing to protect your return. We are not responsible for damage caused by the shipping company. Write the RA number on the outside of the shipping box close to the shipping label.
Any package return to us without an RA number may not get processed.